FAQ — Contractor

After a successful interview process and approval from the customer and candidate, the employee receives an onboarding email with the most important information from our HR manager.

The contract is signed digitally using the YouSign tool. Signing with a qualified electronic signature ensures a legally compliant and high standard when signing contracts.

In addition to the signed employment contract, the following documents are required for successful onboarding:

• Signed employment contract
  
• Excerpt from the criminal and debt collection register
  
• Completed personnel questionnaire
  
• Passport copy (residence permit, if applicable)
  

The contract is made available for electronic signature via YouSign. Both the employee and Alpinum Solutions sign the contract digitally. After countersigning, the legally valid contract can be downloaded.

Our HR manager is responsible for all questions relating to employment (administration, payroll payments, insurance).
The Talent Managers at Alpinum are responsible for all other questions regarding the project and the process.

The contract is limited in time. The duration of the contract is defined in the contract. An extension takes place with a new contract, which in turn must be signed in YouSign. The extension always starts from the start date and is extended backwards.

The contract is between the rental company and the employee. There is no employment relationship with the end customer.

Our employees are entitled to 25 vacation days per year. For project assignments under 12 months, the number of vacation days is calculated per rata. The vacation entitlement is shown in Hakuna. The holiday entitlement at Hakuna is only ever until the end of the year. The new claim, including the transfer of the vacation balance to the next year, is automatic. The new claim per year is calculated per rata. The vacation days are to be taken during each mandate. The employer is obliged to ensure that the vacation is taken and that the employee can recover.

The basic wage includes the 13th month's salary, with an additional holiday allowance and public holidays.
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Vacations and public holidays are part of the salary and are paid out continuously for every day worked. See individual employment contract. This means that there is no payment of wages during a vacation or public holiday, as these are already paid in advance or back, with every working day.

No later than the 5th of the following month

The payslip is password protected. The password is in the email with the payslip received.

The statutory provisions apply to social security deductions. There are social security deductions from AHV, IV, EO and ALV. In addition, health and non-occupational accident insurance deductions and the BVG deduction are added. The BVG deduction is variable, depending on hours worked and is recalculated monthly.

Depending on residence permit and marital status, direct deductions for withholding tax are added.

Overtime is generally not allowed, according to the employment contract. However, should overtime be frequently worked, a solution must be found with the end customer or contact Alpinum Solutions AG.

No, in principle, no expenses are reimbursed unless requested and approved by the customer.

The employee is insured against loss of income for a maximum of 720 days within a period of 900 days. The insurance company is Allianz Suisse Versicherungs-Gesellschaft AG. In the event of illness, the employee is entitled to sickness benefit in the amount of 80% of the insured payroll, but only after a waiting period of three or two working days. This means that sickness benefits are paid from the third or fourth working day. The difference in the waiting period is related to whether the contractually agreed paysum is subject to CLA Swiss Staffing or not. The details can be found in the individual employment contract.

The employee is covered by Alpinum Solutions occupational and non-occupational accident insurance. The daily allowance claim starts from the third day after the accident, in the amount of 80% of the insured payroll, until the insured person is fully able to work again or until the start of claims for a disability pension. In the event of partial incapacity to work, the daily allowance will be adjusted accordingly.

There is also UVG supplementary insurance for excess pay, which exceeds the statutory insured annual income of 148,200.00 CHF.
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And medical expenses insurance for the private hospital ward.

The pension fund of Alpinum Solutions employees is tellco pk. The coordinated payroll is insured. From the age of 25, in addition to the risk premium, there is also a savings premium. The exact pension plan can be submitted upon request. Tellco is only aware of this entry after the first payroll report has been submitted. That means only in the second week of the following month, after the first payment of salary.
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The pension fund is only aware of the withdrawal after the last paysum has been transferred.

On request, the transfer form will be sent to tellco or can be downloaded online at the following link:
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https://www.tellco.ch/fileadmin/user_upload/tellco-web/downloads/de/Pensionskasse/Formulare/tpk_gfs_f_esreinzfzl_de_231222_s.pdf

It may be possible to buy additional money from the pension fund. The employee must clarify this independently with tellco. Additional payments via Alpinum Solutions AG are not possible.

Zurich's public holidays apply.

https://www.zh.ch/de/wirtschaft-arbeit/arbeitsbedingungen/arbeitsssicherheit-gesundheitsschutz/arbeits-ruhezeiten/feiertage.html
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These holidays are firmly embedded in Hakuna.
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If an employee works for a customer in another canton, Zurich's public holidays still apply. On non-cantonal public holidays in Zurich, you can therefore take vacation or free on these days.

All absences must be agreed with the customer in advance. Then report the absence report via Hakuna under Absences.

In case of illness, I must report sick immediately to the end customer. At Alpinum Solutions, report the disease in Hakuna under absences. If an illness lasts longer than 2 days, a doctor's certificate must be presented. Please send this by e-mail to adminch@alpinumsolutions.com

In the event of an accident, it is important to contact Alpinum Solutions as soon as possible (adminch@alpinumsolutions.com). An accident form will be sent, which is required to report the accident to SUVA. Please answer all questions in the form and return it in full to Alpinum Solutions. In the event of a normal accident, a doctor's certificate is also required. You will then receive the case number and a pharmacy certificate.

If employees are ill, a doctor's certificate is issued from the 3rd day of illness.

Time recording is carried out using Hakuna, the time recording system from Alpinum Solutions, even though the customer's working hours must also be recorded in additional software.

The contractually agreed lump sum of working time must be reported. Please also see the manual, which is included as a link in the onboarding email.

If the questionnaire states that a monthly interim earnings form is required, this is completed monthly after payment of salary payment by Alpinum Solutions and sent to the employee. There is no need for reminders.